FAQs

About the Store

Please enter the email address you used when placing your order.

If you are unable to log in after entering all possible email addresses, please contact us.

Please note that it may take some time for the Japan Post tracking system to reflect updates, but rest assured, your item will arrive.

We ship products within 3 to 10 business days after your order is placed.

The reason for the potential delay is the time and effort we put into our process.

We lovingly and meticulously hand-pick each bean to remove moldy ones. We roast after receiving your order, and prioritize freshness, so we do not ship from pre-existing stock.

In return, we strive to ship high-quality, mold-free beans.

We request a minimum of two purchases for subscription services. Until then, please note that no changes or cancellations can be made via My Page. For address changes or reductions in grams, please contact us directly.

Our customers describe our coffee's characteristics as:

  • It's easy to drink because it has a clean taste despite being dark roasted.
  • It's easy to drink because it has no acidity.
  • Its aroma is pleasant and relaxing.
  • Its taste doesn't change when it cools and it doesn't develop an unpleasant acidity.
  • It can be enjoyed without milk or sugar.
  • It feels light on the body, even when consumed daily.

We accept credit cards (VISA, MasterCard, AMEX, JCB), Google Pay, Apple Pay, Shop Pay, PayPay, LINE Pay, Merpay, and bank transfers.
However, only credit cards are accepted for subscription purchases.

It will be free nationwide.

We will deliver to your mailbox using Japan Post's Click Post service. Delivery will be made after your order is placed. Thank you for your understanding.

Essentially, you can complete various procedures on your My Page, so please create an account, log in, and proceed with the necessary steps.

Note: Please complete the procedures at least 10 days before your payment date.

At our shop, to deliver your ordered items as quickly as possible, we process orders swiftly from confirmation to shipment. Therefore, if the item has already been shipped, we may not be able to accommodate your request. Thank you for your understanding.

Please contact us via the inquiry form, specifying the order in question and your request for a receipt or delivery note.

Regarding the product

Freezing is recommended.

Preventing oxidation helps the aroma and flavor last longer.

Place the coffee beans in a zipper bag, remove the air, and store them in the freezer.

Coffee inherently contains no moisture, so it does not freeze solid.

There's no need to thaw it; simply take the beans directly from the bag when you want to drink it, add hot water, and enjoy.

We use organic certified beans from Peru and other regions.

Deep-roasted coffee beans will have cracks running through them and oil seeping out. This is perfectly normal and does not affect the quality of the product.

Our coffee is a dark roast with as little acidity as possible. That said, customers tell us that it's surprisingly easy to drink, with a clean bitterness.